DURING BUSY PERIODS, THERE MAY BE A SLIGHT DELAY IN SENDING CONFIRMATION EMAILS. PLEASE ALSO CHECK THAT THE ADDRESS YOU HAVE GIVEN US IS THE CORRECT ONE. SOME OF OUR EMAILS MAY END UP IN YOUR SPAM FOLDER.

IF YOU HAVE ANY PROBLEMS, YOU CAN CONTACT US USING OUR CONTACT FORM.

ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A TRACKING NUMBER.

ORDERS TAKE BETWEEN 7 AND 14 DAYS TO PROCESS. ADDITIONAL TIME MAY BE REQUIRED DURING BUSY PERIODS.

MONDAY, TUESDAY, WEDNESDAY, THURSDAY AND FRIDAY (5 DAYS A WEEK).

PUBLIC HOLIDAYS ARE NOT COUNTED.

WE ACCEPT THE FOLLOWING METHODS OF PAYMENT :

VISA, MASTERCARD, AMERICAN EXPRESS AND PAYPAL.

DELIVERY COSTS ARE :

• 4.90€ FOR FRANCE

• 14.90 FOR EUROPE AND THE REST OF THE WORLD.

• 34.99 UNITED STATES & CANADA

YES, IN ACCORDANCE WITH THE FRENCH CONSUMER CODE, YOU HAVE A PERIOD OF FOURTEEN WORKING DAYS FROM DELIVERY TO EXERCISE YOUR RIGHT OF WITHDRAWAL AND RETURN YOUR PRODUCT IN ITS ORIGINAL PACKAGING AND CONDITION FOR EXCHANGE OR REIMBURSEMENT WITHOUT PENALTY, WITH THE EXCEPTION OF THE COST OF RETURN.

HOWEVER, WE RESERVE THE RIGHT TO REFUSE A RETURN IF THE PURCHASE IN QUESTION WAS MADE DURING A PROMOTION, SALE OR EXCLUSIVE RELEASE, OR IF IT DOES NOT MEET ALL THE CRITERIA SET OUT IN THE TERMS AND CONDITIONS.

IF YOU LIVE IN THE E.U., YOU WILL NOT HAVE TO PAY ANY ADDITIONAL TAXES OR CUSTOMS DUTIES.

IF YOU RESIDE OUTSIDE THE E.U., YOU MAY BE REQUIRED TO PAY CUSTOMS DUTIES OR IMPORT TAXES. VIVEN DIE ACCEPTS NO RESPONSIBILITY FOR IMPORT DUTIES OR CUSTOMS TAXES, WHICH ARE THE SOLE RESPONSIBILITY OF THE PURCHASER.

THE CARRIERS USED ARE MONDIAL RELAY, COLISSIMO OR DHL DEPENDING ON YOUR PLACE OF RESIDENCE.

IF THE RETURN IS ACCEPTED BY OUR TEAM, WE WILL REFUND YOU WITHIN 15 DAYS (EXCLUDING DELIVERY AND RESTOCKING COSTS).